This Privacy Policy describes how Zervelli® and its operating company, Shenzhen Yuanyuanshunjing Technology Co., Ltd. ("we," "us," or "our"), handle personal information through Zervelli.com (the "Site") and related customer services.

Zervelli® offers adult dietary supplements across nutritional categories including vitamins, minerals, omega-3 fatty acids, probiotics, prebiotic fiber, amino acids, melatonin, CoQ10, carotenoids, collagen, creatine, plant protein and electrolyte hydration products.

Where applicable law requires consent for a specific activity, merely visiting the Site does not replace that consent.

The company operates the Site and determines the purposes and means of processing where it acts as a controller or business under applicable privacy law.

Danni Ge is the designated Brand Representative listed for Zervelli®. This policy does not make any separate statement concerning the company's registered legal representative.

This Privacy Policy applies to personal information handled through:

• the Zervelli® online store;
• dietary-supplement product browsing;
• customer accounts where available;
• checkout and orders;
• delivery and tracking;
• returns and refunds;
• customer-service communications;
• product questions and ingredient inquiries;
• reviews and feedback;
• email or SMS marketing where offered; and
• analytics or advertising tools where used.

Separately operated websites, payment providers, shipping providers and other third parties may maintain their own privacy notices.

Depending on how you interact with the Site and which services are enabled, information may include:

Some information is required to process a purchase, such as a delivery address. Optional marketing information is not required to buy products.

Please do not send passwords, complete payment-card numbers, government identification numbers, financial-account credentials or unrelated sensitive personal information in ordinary customer-service messages.

We may receive personal information:

• directly from you when you place an order, create an account, subscribe or contact us;
• automatically through Site operations, cookies, pixels and similar technologies where enabled;
• from payment and checkout providers;
• from fulfillment and delivery partners;
• from fraud-prevention or security providers;
• from customer-support systems;
• from analytics providers where used; and
• from advertising partners where lawfully enabled.

• Process payments and fulfill Zervelli® product orders.
• Arrange shipping, delivery and tracking.
• Respond to product-information, ingredient, Supplement Facts, serving, packaging, damaged-item, missing-item, return, refund and shipping questions.
• Maintain customer accounts where available.
• Secure checkout and detect or prevent fraud.
• Troubleshoot and operate the Site.
• Meet tax, accounting, recordkeeping and other legal obligations.
• Understand store performance and improve the shopping experience where permitted.
• Send promotional communications where permitted by law and consistent with your choices.
• Measure or personalize advertising where legally permitted and where applicable consent or opt-out requirements are met.

Customer-service information that incidentally contains health-related details is used only as reasonably necessary to respond to the inquiry, administer the customer relationship or satisfy applicable legal obligations.

Where the GDPR or UK GDPR applies, the applicable legal basis depends on the processing purpose.

• Contract: processing necessary to fulfill orders or provide support you request.
• Legal obligation: processing required for tax, accounting or other legal records.
• Legitimate interests: proportionate security, fraud prevention, service improvement and business operations after considering your rights.
• Consent: activities requiring consent, such as certain non-essential cookies or direct marketing.

Where processing relies on consent, you may withdraw that consent without affecting the lawfulness of processing carried out before withdrawal.

Shopify and other enabled providers may use cookies or similar technologies for:

• cart functionality;
• checkout;
• authentication;
• security;
• preferences;
• analytics; and
• advertising where configured.

These technologies may process identifiers, device information and Site interaction data.

Where applicable law requires consent, non-essential cookies or tracking technologies should not be activated until an appropriate choice is obtained.

If analytics or advertising tools are enabled, they may help us understand Site usage, measure marketing campaigns, improve store performance or display advertising based on interactions.

Depending on the live store configuration, providers may include services such as Shopify, Google or Meta.

Where required, we obtain consent or provide legally required opt-out choices.

Specific providers, apps, pixels and settings should be confirmed against the live Zervelli.com store configuration before publication.

Personal information may be provided, where reasonably necessary, to:

• Shopify and other hosting or ecommerce providers;
• payment and checkout providers;
• warehouses and fulfillment partners;
• delivery and logistics carriers;
• customer-service and messaging providers;
• security and fraud-prevention providers;
• analytics or advertising providers where enabled;
• professional advisers;
• government or regulatory authorities where disclosure is legally required; and
• parties involved in a lawful merger, restructuring, acquisition or other business transaction.

Such recipients may process information in different countries.

Our store may be powered by Shopify. Shopify may process customer information to provide and operate its platform and related services.

You can review Shopify's Privacy Policy and Shopify's Privacy Portal for information about Shopify's own privacy practices and available controls.

Some privacy laws use terms such as "sale," "sharing" or "targeted advertising" to describe certain disclosures involving advertising cookies, pixels, cross-site advertising or platform services, even where customer records are not sold in the ordinary commercial sense.

If these practices apply to tools actually enabled on Zervelli.com, you may have a right to opt out.

You may contact service@zervelli.com to submit a privacy request and use any applicable Site privacy-choice control.

Shopify-specific privacy controls may also be available through privacy.shopify.com .

Payment service providers process payment credentials and transaction information to authorize purchases, process refunds and provide payment-related services.

Zervelli® may receive information such as:

• payment status;
• payment method type;
• transaction identifiers; and
• information needed for order reconciliation or fraud prevention.

Complete card numbers and security codes are generally handled directly by payment providers rather than ordinary Zervelli® customer-support staff.

A payment provider's own privacy policy may separately apply.

We retain information for the period reasonably necessary for:

• order fulfillment;
• customer support;
• accounting and tax obligations;
• fraud prevention;
• dispute resolution;
• legal compliance; and
• other purposes described in this policy.

Actual retention periods may vary depending on the type of record and legal requirements.

When retention is no longer justified, information may be deleted, anonymized or otherwise securely handled, subject to applicable legal holds and required records.

Because Zervelli.com operates as a cross-border online store, personal information may be processed in China and in other countries where Shopify, payment providers, fulfillment partners, carriers and other service providers operate.

Privacy laws in those locations may differ from those in your home jurisdiction.

Where EEA, UK or other applicable law requires transfer safeguards or a lawful transfer mechanism, the appropriate arrangements should be used.

Contact us for information about safeguards relevant to a privacy request.

We seek to use reasonable organizational and technical safeguards appropriate to the information and services involved.

However, no online transmission, storage method or information system can be guaranteed to be completely secure.

If you believe your Zervelli® account, order information or personal information may have been compromised, contact us promptly.

Depending on your location and applicable law, you may have rights to:

• request access to personal information;
• request correction;
• request deletion;
• request data portability;
• object to or restrict some processing;
• withdraw consent where processing is based on consent;
• opt out of certain targeted advertising, sale or sharing; and
• exercise other rights available under applicable privacy law.

To submit a request, email service@zervelli.com .

We may reasonably verify your identity before acting on a request.

Legally recognized authorized agents may submit requests where permitted.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

If the GDPR or UK GDPR applies to your personal information, you may have rights to:

• access;
• rectification;
• erasure;
• restriction;
• objection;
• portability; and
• withdrawal of consent.

These rights are subject to applicable legal conditions and exceptions.

You may object to direct marketing and may have the right to lodge a complaint with the relevant data-protection authority.

You may also have rights concerning certain solely automated decisions that produce legal or similarly significant effects.

Where a U.S. state privacy law applies to our business and your information, you may have rights to:

• know or access personal information;
• correct inaccurate information;
• request deletion;
• obtain certain data in portable form;
• opt out of applicable sale, sharing or targeted advertising;
• opt out of certain profiling used for significant decisions where applicable; and
• appeal a denied privacy request where the applicable law provides such a right.

Submit privacy requests to service@zervelli.com .

We will provide any additional methods required by applicable law and honor qualifying preference signals where required.

To the extent California privacy law applies, the categories of personal information potentially involved in operating Zervelli.com may include:

• identifiers such as name, email address, phone number and IP address;
• customer and payment records;
• commercial information such as Zervelli® orders, returns, refunds and customer-service interactions;
• internet or electronic activity such as Site browsing and cart interactions;
• approximate location derived from IP;
• customer communications; and
• possible product-interest inferences where created by enabled marketing technologies.

Product-interest inferences may include general interest in categories such as multivitamins, minerals, digestive wellness, sleep support, eye nutrition, collagen, sports nutrition, protein or hydration where such inferences are created by enabled marketing technologies.

The purposes and categories of recipients are described in Sections 5 and 9 above.

Applicable California rights may include access, correction, deletion and the right to opt out of qualifying sale or sharing, as well as rights relating to certain sensitive personal information where applicable.

The store operator should confirm any California-specific lookback disclosures, recipient categories, retention details and opt-out methods against the live store's actual practices before publication.

Ordinary shopping on Zervelli.com does not require you to provide highly sensitive personal information such as:

• government identification numbers;
• passwords;
• complete payment-card credentials;
• bank-account login information;
• full medical records;
• diagnostic reports;
• genetic or biometric information; or
• unrelated sensitive personal information.

Because dietary-supplement questions can sometimes involve health circumstances, please avoid providing more medical or health information than is reasonably necessary to explain your customer-service inquiry.

Our customer-service team does not provide individualized medical diagnosis or treatment through ordinary support channels.

If a product question requires individualized medical advice, you should consult an appropriate qualified healthcare professional.

Payment providers may independently handle financial credentials needed to complete a transaction.

Where legally defined sensitive personal information is processed, applicable restrictions and rights apply.

Some browsers may send a Global Privacy Control ("GPC") or similar signal to express a privacy preference.

Where applicable law requires qualifying preference signals to be recognized, those signals should be handled through the Site's privacy and advertising systems.

You may also contact us regarding a sale/sharing or targeted-advertising opt-out.

Shopify's Privacy Portal may provide additional choices regarding Shopify's own processing.

If you subscribe to Zervelli® marketing emails or marketing communications are otherwise permitted by law, we may send information about:

• new Zervelli® products;
• vitamins and minerals;
• probiotics and fiber products;
• targeted nutritional supplements;
• collagen and active-lifestyle nutrition;
• protein, creatine and hydration products;
• promotions; and
• store updates.

You may unsubscribe using the unsubscribe link included in the marketing email or by contacting us.

Transactional communications such as order confirmations, shipping notices, security messages and replies to your requests may continue where necessary.

If SMS or text marketing is offered and you separately opt in where legally required, you may receive promotional text messages.

Consent to marketing text messages is not a condition of purchase.

Message and data rates may apply depending on your mobile provider.

Follow the opt-out instructions included in the message, such as replying STOP where supported, or contact us for assistance.

This Privacy Policy does not state that a particular SMS program or message frequency exists unless Zervelli.com actually operates such a program.

Zervelli.com is designed for adult shoppers and is not directed to children.

Zervelli® products presented through this Site are intended for adult consumers unless a specific product label expressly states otherwise.

We do not intentionally invite children to create customer accounts, place orders, subscribe to marketing or submit personal information directly to us.

If you believe a child has provided personal information without appropriate authorization, contact us so we can review the matter and take action where required.

Zervelli.com may contain links to websites or embedded services operated by other companies.

Those third parties may have independent privacy practices and policies.

Please review their privacy notices before submitting personal information to them.

This Zervelli® Privacy Policy does not govern independent third-party websites or services.

We may update this Privacy Policy from time to time to reflect changes in:

• products;
• store technology;
• service providers;
• privacy practices;
• legal requirements; or
• business operations.

When updated, we will revise the date shown at the top of this page.

Additional notice or consent will be provided where required by applicable law.

Please review this page periodically for the current version.