This policy explains returns, refunds and order support for Zervelli® dietary supplements purchased directly through Zervelli.com .

Zervelli® offers adult dietary supplements across several categories, including multivitamins, minerals, omega-3 supplements, gummies, probiotics, prebiotic fiber, L-theanine, melatonin, CoQ10, lutein and zeaxanthin, collagen peptides, creatine, plant protein and electrolyte hydration products.

Our 30-day commercial guarantee is in addition to any mandatory consumer rights that apply to your purchase.

You may request an eligible return or refund within 30 calendar days after your order is delivered .

For a standard eligible change-of-mind request, you do not need to provide a specific reason.

Regular-price and promotional purchases may qualify, subject to this policy and applicable consumer law.

This voluntary 30-day guarantee does not replace, restrict or reduce rights provided by applicable consumer law.

To request a return under our commercial 30-day policy:

• Submit your request within 30 calendar days after delivery.
• The product must have been purchased directly from Zervelli.com.
• Provide your order number or other reasonable proof of purchase.
• Keep the product, bottle, pouch, box, label, Supplement Facts panel and original packaging until customer support provides instructions where reasonably possible.

Unopened and sealed supplements

Products that remain unopened, unused, complete and in substantially original condition will generally be easier to process under an eligible change-of-mind return.

Opened or partially used supplements

Because dietary supplements are ingestible products, additional health, hygiene and product-integrity restrictions may apply after the original seal has been opened.

An opened or partially used supplement is not automatically eligible for a change-of-mind return.

Contact Zervelli® Customer Care before returning an opened product so we can review the circumstances and explain the available options.

Product-format considerations

• Capsules and tablets: bottles with broken seals, missing contents or substantial use may require individual review.
• Softgels: opened containers, leaking softgels or heat-related damage should be reported before return.
• Gummies: opened, partially consumed, melted or otherwise altered gummies may require special review.
• Powders: opened containers or pouches, used powder or missing scoops may affect change-of-mind eligibility.
• Stick packs: opened or used individual sachets may not be eligible for ordinary change-of-mind return where permitted by law.
• Probiotics: storage conditions and product integrity may need to be considered when reviewing a return.

We may review suspected fraudulent or abusive claims without limiting mandatory consumer rights.

For a damaged, defective, incomplete or incorrect order, photographs may help us review and resolve the issue.

Useful photographs may include:

• the product;
• the bottle, jar, pouch or stick packs;
• the tamper-evident seal;
• the product label;
• damaged or leaking contents;
• the outer retail box;
• the shipping carton; and
• the shipping label.

Do not send passwords, security codes, complete payment-card information, full medical records or unrelated sensitive personal information.

Contact customer support before mailing a return.

We will provide the appropriate return facility address and any product-specific instructions for your Zervelli® order.

Please do not send products to:

• the operating-company address;
• a supplier address;
• a manufacturing facility;
• a warehouse address found online;
• the address printed on an outbound parcel; or
• any other location

unless Zervelli® Customer Care specifically confirms that address for your return.

Fulfillment locations and authorized return facilities may be different.

If a return label or particular shipping method is required, we will explain this before you send the product.

Change-of-mind returns

For an eligible return based solely on personal preference or a change of mind, the customer generally pays return shipping unless applicable law or our instructions provide otherwise.

Where a physical return is required, we recommend using a trackable shipping service where reasonably practical.

Damaged, defective or incorrect products

If a return is required because of our confirmed error, shipping damage, a defective product, missing products or an incorrect product supplied by us, we will cover reasonable return shipping costs where appropriate.

Depending on the circumstances, we may provide:

• a prepaid return label;
• a replacement;
• a refund; or
• another appropriate remedy.

Where applicable law requires a different allocation of costs, that law takes precedence.

If a Zervelli® product arrives:

• damaged;
• leaking;
• with a broken or missing safety seal;
• incomplete;
• in the wrong quantity;
• materially different from its description;
• different from the product ordered; or
• in another condition that reasonably raises product-integrity concerns,

please contact service@zervelli.com as soon as reasonably possible.

Include your order number and photographs where useful.

Examples of shipping or product damage

• cracked supplement bottles or jars;
• damaged lids or caps;
• broken tamper-evident seals;
• leaking or damaged softgels;
• melted or visibly damaged gummies;
• torn or punctured powder pouches;
• punctured or open electrolyte stick packs;
• moisture intrusion;
• missing bottles, containers or sachets;
• an incorrect Zervelli® product; or
• other visible shipping damage that may affect product integrity.

We will review the issue and provide an appropriate resolution under this policy and applicable law.

In some circumstances, a physical return of a damaged or compromised dietary supplement may not be required.

After we receive and process an authorized return—or approve a refund without requiring a physical return—we will notify you.

Approved refunds are issued to the original payment method used at checkout unless applicable law requires otherwise.

Any shorter refund deadline required by applicable consumer law will be honored.

For an eligible return based solely on personal preference or change of mind, the original shipping charge is generally non-refundable unless applicable law requires reimbursement.

If the return results from:

• our confirmed error;
• shipping damage;
• a defective or compromised product;
• an incorrect product; or
• another issue for which reimbursement is legally required,

applicable shipping charges will be refunded where appropriate.

Where required by law, qualifying standard outbound delivery costs will also be reimbursed.

Additional charges paid for an upgraded or expedited delivery option may be excluded where legally permitted.

Eligible Zervelli® products purchased during sales, with promotional codes or as part of bundles may qualify under our 30-Day Money-Back Guarantee.

Any lawful exception or special promotional condition should be disclosed before purchase.

For a partial return of a bundle or multi-product offer, contact us so the applicable refund can be calculated using:

• the amount actually paid;
• any bundle or promotional discount;
• the products being returned;
• the products being retained; and
• the applicable promotion terms.

Free gifts or promotional products may also affect the refund calculation where this was clearly disclosed as part of the applicable offer.

If you would prefer a replacement instead of a refund, contact Zervelli® Customer Care.

Replacement availability may depend on:

• inventory;
• product availability;
• the reason for the request;
• destination and shipping restrictions; and
• applicable consumer law.

For dietary supplements, we generally do not process a traditional direct exchange of an opened ingestible product for another different supplement solely because the customer wishes to change formulas.

Where appropriate, a refund and a separate new order may be used instead.

Asking about a replacement does not remove any rights available under this guarantee or applicable law.

If you need to cancel an order, email service@zervelli.com as soon as possible and include your order number.

We will make reasonable efforts to cancel the order before fulfillment.

Once an order has entered fulfillment or been dispatched, it may no longer be possible to stop the shipment.

In that case, you may request an eligible return after delivery under this policy or exercise any applicable statutory cancellation rights.

If we have confirmed that a refund was issued but you cannot see it, first check the original payment account.

You may also contact your:

• bank;
• credit-card issuer;
• digital-wallet provider; or
• other payment provider

to ask about the refund's posting status.

If the expected posting period has passed, email service@zervelli.com with your order number and refund confirmation so we can assist with an investigation.

Our 30-Day Money-Back Guarantee is a voluntary commercial policy and does not replace mandatory consumer protections.

Depending on your location and the transaction, additional rights may apply where products are:

• faulty;
• damaged;
• unsafe;
• tampered with before delivery;
• misdescribed;
• incomplete;
• incorrectly supplied; or
• otherwise non-conforming.

Qualifying EU and EEA distance purchases generally carry a 14-day statutory right of withdrawal, subject to applicable exceptions and conditions.

Qualifying UK distance purchases generally allow 14 days after receipt to notify the seller of cancellation and a further 14 days to return the goods, subject to applicable exceptions and conditions.

Mandatory refund deadlines and reimbursement of qualifying standard outbound delivery costs will be respected where legally required.

Certain exceptions may apply to specific product categories, including sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the applicable law permits such an exception.

Because Zervelli® products are ingestible dietary supplements, this type of exception may be relevant to some opened products, depending on the applicable jurisdiction and circumstances.

For a statutory withdrawal, you may contact service@zervelli.com with a clear statement that you wish to cancel the applicable purchase.

Any other legally required cancellation or withdrawal method remains available.

Nothing in this policy limits non-excludable consumer rights.

Danni Ge is the designated Brand Representative listed for Zervelli®.

Return destinations and product-specific return instructions are provided separately by Zervelli® Customer Care.

The operating-company address, fulfillment origin and authorized return location may be different.