Thank you for shopping with Zervelli® at Zervelli.com . This policy explains order processing, estimated delivery times, shipping charges, tracking, customs, destination restrictions and what happens if a shipment is delayed, missing, damaged or incomplete.

Zervelli® offers adult dietary supplements across several formats, including capsules, softgels, tablets, gummies, powders and individual stick packs. Shipping availability may vary by destination, carrier, product format and local supplement-import rules.

Available shipping methods, eligible destinations and final charges are shown during checkout.

Mandatory consumer rights remain unaffected.

Orders are generally processed within 1–3 business days after payment is confirmed.

Business days exclude weekends and applicable public holidays.

High order volume, holidays, inventory transfers, address verification, payment review or other operational factors may occasionally affect processing time.

Once a parcel has been handed to the carrier, we normally send a shipping confirmation to the email address provided at checkout, including tracking details where available.

Actual delivery time depends on factors such as:

• destination;
• carrier availability;
• product format;
• fulfillment location;
• customs clearance;
• local delivery networks;
• public holidays;
• severe weather; and
• transportation disruptions.

Some shipments may arrive sooner or later than the estimated range.

An estimated delivery time is not a guaranteed arrival date unless a specific delivery guarantee is expressly stated at checkout.

Standard-shipping availability and promotional free-shipping offers may depend on destination, order value and product eligibility.

The final applicable shipping fee, currency and order total are displayed before payment.

If pricing is displayed in another currency, conversion may depend on the storefront, payment provider or card issuer.

We offer shipping to destinations supported by our checkout system and shipping partners.

Availability may differ by country, region and product.

Certain Zervelli® supplements may be subject to destination-specific carrier, customs or import restrictions. Examples may include:

• dietary supplements restricted by local import laws;
• supplements containing ingredients not permitted or differently regulated in a destination market;
• melatonin products where local rules restrict import or sale;
• probiotic products requiring specific storage or transport conditions;
• powder products subject to customs inspection;
• products with animal-derived ingredients, including fish oil or collagen; or
• products subject to destination-specific labeling or dietary-supplement requirements.

Enter your delivery address at checkout to see whether a product can be shipped to your location and which shipping methods apply.

If an accepted order cannot be fulfilled to your address, we will contact you and provide the cancellation or refund remedy required by applicable law.

Depending on inventory, destination and product-specific shipping requirements, orders may be dispatched from different domestic, international or third-party fulfillment facilities.

Some facilities may serve the destination market directly.

Items from the same order may occasionally ship separately and arrive in different parcels or at different times.

Where available, individual tracking numbers will help identify each shipment.

Fulfillment facilities and return facilities may be different from the operating company's business location.

International shipments may be subject to:

• customs inspection;
• import restrictions;
• VAT or sales taxes;
• customs duties;
• brokerage or handling fees;
• local dietary-supplement regulations; or
• ingredient- or labeling-specific import requirements.

Charges collected by Zervelli® will be shown at checkout where applicable.

Where taxes, duties or other import charges are not included at checkout, they may be assessed by customs authorities or the delivery carrier in accordance with local law.

Product eligibility may vary between destinations, particularly for melatonin, probiotics, products containing animal-derived ingredients, botanical ingredients or other supplements that may be regulated differently across markets.

If delivery is disrupted because of a customs or import issue, contact customer support. We will review the order and provide any remedies required by applicable law.

When tracking is available, we send a shipment notification to the email address used at checkout.

A newly created tracking number may take some time to display its first carrier scan.

17TRACK is an independent tracking service. Tracking availability and accuracy depend on the shipping carrier.

We do not represent that 17TRACK is integrated with every Zervelli® shipment.

If tracking has not updated for an extended period, email service@zervelli.com and include your order number.

Please carefully check your:

• recipient name;
• street address;
• apartment or unit number;
• city;
• state or region;
• postal or ZIP code;
• country; and
• telephone number.

If you need to correct an address, contact service@zervelli.com as soon as possible and include your order number.

We will try to update the address before dispatch, but an address change cannot be guaranteed once the parcel has entered fulfillment or carrier transit.

If a parcel cannot be delivered because the address provided at checkout was incomplete, invalid or incorrect, the carrier may:

• request clarification;
• attempt redelivery;
• hold the shipment for pickup; or
• return the parcel to the sender.

Contact us so we can review available options.

Where permitted by law, an additional shipping charge may apply if the customer requests reshipment after providing an incorrect or incomplete address.

We will explain any additional charge before proceeding.

This does not limit remedies for shipping errors caused by us or for delivery failures for which we remain legally responsible.

Dispatch or delivery may occasionally be delayed because of circumstances such as:

• severe weather;
• peak shopping periods;
• carrier congestion;
• customs inspections;
• inventory transfers;
• public holidays;
• transport disruptions; or
• other circumstances outside normal shipping operations.

If we cannot ship an order within a promised shipment period, we will provide any notice, revised shipment timing, cancellation option or refund required by applicable law.

If your shipment has passed its estimated delivery window, contact us with your order number so we can investigate.

Shipping delays do not remove mandatory consumer rights relating to delivery, cancellation or refunds.

If tracking stops updating for an extended period or a parcel appears to be lost, please contact Zervelli® Customer Care.

We may work with the shipping carrier to investigate the shipment.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• a replacement shipment;
• reshipment;
• refund; or
• another legally appropriate remedy.

Statutory rights relating to goods not received remain unaffected.

If tracking shows “delivered” but you cannot locate the shipment, please first check:

• the front door or delivery area;
• side or rear entrances;
• parcel lockers;
• building reception or mailroom;
• household members; and
• the delivery address shown on your order.

If the parcel is still missing, contact us promptly.

We will assist with a carrier investigation and provide the remedy required by applicable law.

A carrier delivery scan does not automatically eliminate applicable consumer rights.

If your Zervelli® order arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible.

Please provide:

• your order number;
• the product name;
• a short description of the issue; and
• photographs of the product, parcel, shipping label or damaged area where useful.

For product safety, do not consume or use a dietary supplement if the shipment arrives in a condition that raises concerns about product integrity or tampering.

Examples may include:

• broken or missing tamper-evident seals;
• opened or visibly disturbed packaging;
• cracked supplement bottles or containers;
• leaking softgels, gummies or other product contents;
• punctured powder pouches or stick packs;
• moisture intrusion or severe package damage;
• missing product units or incorrect products; or
• other obvious shipping damage that may affect product integrity.

Keep the product and original packaging while the issue is being reviewed.

We will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

Delivery and shipping issues are addressed in this Shipping Policy.

Return eligibility, exclusions and refund procedures are explained in our Return & Refund Policy .

Because dietary supplements are consumable products, return eligibility may differ for opened, used or unsealed products and is subject to the published Return & Refund Policy and applicable consumer law.

Please contact customer support before mailing a return so we can provide the correct return instructions and authorized return destination.

Danni Ge is the designated Brand Representative listed for Zervelli®.

Contact customer support to obtain the appropriate address and handling instructions for any authorized return.