Welcome to Zervelli.com (the “Site”), operated by Shenzhen Yuanyuanshunjing Technology Co., Ltd. for Zervelli® (the “Company,” “we,” “us,” or “our”).

These Terms of Use apply to your access to and use of the Site. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Nothing in these Terms removes or limits a consumer right that cannot lawfully be waived or excluded.

Zervelli® is the consumer-facing dietary supplement and wellness brand presented through Zervelli.com.

Shenzhen Yuanyuanshunjing Technology Co., Ltd. operates Zervelli.com (the “Site”).

Danni Ge is the Brand Representative identified for brand-related matters. This designation identifies the brand contact provided for this Site and does not state that the representative is the seller in an individual or personal capacity.

These Terms govern browsing, customer accounts, forms, reviews, feedback, support interactions and other functionality available through the Site.

Purchases are also subject to the disclosures presented on the applicable product page, accepted at checkout and contained in our applicable:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Privacy Policy

Transaction-specific terms and mandatory consumer law take priority where legally required.

You may browse the Site without creating an account.

To place an order, you must be at least 18 years old or the higher age of legal majority applicable in your jurisdiction, and you must have legal capacity to enter into the transaction.

Products offered through this Site are generally intended for adult consumers unless an individual product page or label clearly states otherwise.

The Site is provided for lawful personal, informational and shopping purposes.

You may browse products, review product information, place eligible orders, communicate with customer service and use other functions we make available for their intended purpose.

Browsing or using the Site does not transfer ownership of Site content or grant permission to commercially exploit our content, trademarks or other protected materials.

You must not use the Site to:

• commit fraud or engage in unlawful activity;
• impersonate another person or misrepresent your identity;
• infringe intellectual-property, confidentiality or privacy rights;
• introduce malware, viruses, harmful code or other malicious technology;
• interfere with Site security, availability or normal operation;
• obtain or attempt unauthorized access to accounts, data or systems;
• scrape, harvest or collect information using unauthorized automated methods;
• send spam or abusive communications;
• manipulate reviews, ratings or feedback; or
• assist another person in unlawful misuse of the Site.

We may take reasonable and proportionate action to protect the Site, customers and our systems.

If customer accounts are available, you are responsible for keeping your account information accurate and maintaining the confidentiality of your login credentials.

Please notify customer support promptly if you suspect unauthorized access to your account.

We may reasonably restrict or secure an account where fraud, misuse or serious security concerns are suspected. Such restrictions do not remove legitimate rights relating to accepted orders, returns or refunds.

We aim to keep product names, ingredient lists, Supplement Facts, serving sizes, amounts per serving, dosage forms, package quantities, suggested use, warnings, prices, stock availability and images accurate.

However, occasional typographical, photographic, technical or administrative errors may occur.

The Zervelli® collection may include multivitamins, minerals, Vitamin D3 + K2, omega-3 supplements, Vitamin C + zinc, probiotics, prebiotic fiber, L-theanine, melatonin, CoQ10, lutein and zeaxanthin, collagen peptides, creatine, plant protein and electrolyte products.

Before purchase and use, review the applicable product page, Supplement Facts panel, product label, packaging and directions for:

• serving size;
• ingredient amounts;
• other ingredients;
• allergen information where applicable;
• suggested use;
• warnings and precautions;
• storage instructions;
• package quantity or net weight; and
• other product-specific information.

Product photographs may include serving utensils, glasses, beverages, food, decorative objects, lifestyle props or other items that are not included with the product unless the listing expressly states otherwise.

Material discrepancies affecting an order will be addressed in accordance with applicable transaction terms and consumer law.

Zervelli® dietary supplements are intended to be used according to the applicable product label, Supplement Facts panel, warnings and suggested-use directions.

• Read the complete product label before first use.
• Follow the stated serving size and suggested use.
• Do not exceed the suggested serving unless advised by a qualified healthcare professional.
• Consider total daily intake when combining multiple supplements containing the same nutrient.
• Keep dietary supplements out of reach of children.
• Do not use a product if the safety seal or packaging appears damaged or tampered with.
• Store products according to the directions on the label.
• If you are pregnant or nursing, taking medication, preparing for surgery or have a medical condition, consult a qualified healthcare professional before using a dietary supplement.
• If you have allergies or dietary restrictions, review the ingredient statement and allergen information before use.
• Stop use and seek appropriate professional advice if you experience a concerning reaction.

Site text, photographs, product imagery, packaging designs, graphics, illustrations, trademarks, logos, videos, interfaces and software are owned by, licensed to or lawfully used by their respective rights holders.

You may use the Site for ordinary personal shopping and informational purposes.

Except as permitted by law, you may not reproduce, republish, distribute, sell, commercially exploit or create unauthorized derivative works from protected Site material without appropriate permission.

If you submit a review, photograph, comment, question or other content, you are responsible for its lawfulness and for respecting the privacy and rights of others.

You retain ownership of content you own. By voluntarily publishing content through Site features, you permit us, to the extent legally allowed, to host, display and use it in connection with the Site and applicable Zervelli® products.

Private customer-service communications do not by themselves grant permission to publish your message as a testimonial.

Honest reviews, including critical or negative reviews, are welcome and will not be penalized merely because they express dissatisfaction.

We may address content that is unlawful, abusive, deceptive, spam, unrelated to the relevant product or service, clearly fraudulent or improperly discloses private information, subject to applicable law.

Product reviews and testimonials describe individual experiences and should not be understood as guarantees that another person will have the same experience or outcome.

We may use Shopify, payment providers, analytics services, review platforms, customer-support systems, logistics providers, delivery carriers and other third-party service providers.

Independent websites and third-party services may have their own terms and privacy notices.

Use of third-party technology does not change the identity of the disclosed Site operator.

Our Privacy Policy explains how personal information may be collected, used, disclosed and otherwise handled in connection with the Site.

Cookie settings, analytics and marketing technologies are subject to applicable law and available privacy choices.

These Terms do not override statutory privacy rights that apply to you.

We may send communications reasonably required to process orders, provide delivery updates, issue refunds, protect account security or respond to customer-service requests.

Marketing email or SMS communications, where offered, are subject to applicable consent and opt-out requirements.

You may unsubscribe from marketing messages using the method included in the communication or by contacting customer support.

Maintenance, service interruptions, technical errors, network outages and circumstances beyond reasonable control may temporarily affect Site access.

We use reasonable measures intended to support Site security, but no online system can be guaranteed to be continuously available or absolutely secure.

Contact customer support if you believe your account or order information has been misused.

Rights associated with an accepted purchase do not disappear merely because the Site is temporarily unavailable.

Product prices, taxes where applicable, shipping charges, estimated delivery timing, available payment options and other transaction-specific details should be reviewed before completing checkout.

Please also review:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Privacy Policy

Recurring billing applies only if a recurring purchase option is actually offered and you expressly authorize it under the terms shown at the time of purchase.

Before returning a product, contact customer support for the applicable instructions and authorized return destination.

Do not send a return to an operating-company, supplier or other address unless our support team expressly confirms it as the correct return destination.

Return eligibility may depend on product type, whether the product has been opened or used, tamper-evident packaging, safety and hygiene considerations, original packaging, applicable law and the published Return & Refund Policy.

General Site information and functionality are provided on an “as available” basis to the extent permitted by law.

Product descriptions and Site content are provided for general shopping, educational and informational purposes.

Zervelli® dietary supplements are not intended to replace a varied, balanced diet or healthy lifestyle.

Information provided on the Site is not intended to constitute medical advice and should not be used as a substitute for diagnosis, treatment or individualized advice from a qualified healthcare professional.

Except where specifically authorized and lawfully stated, products offered through the Site are not intended to diagnose, treat, cure or prevent disease.

Individual responses to dietary supplements can vary based on diet, age, health status, medication use, lifestyle and other factors.

Product packaging, label design, graphics, ingredient sourcing and other non-material details may change over time, subject to applicable labeling and consumer-protection requirements.

Product formulas, serving sizes or label information may also be updated. The physical product label and Supplement Facts panel received with your order should be reviewed before use.

Nothing in these Terms excludes statutory warranties, product-conformity rights, remedies relating to defective, unsafe or misdescribed goods, or other consumer rights that cannot lawfully be waived.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited for fraud, death or personal injury caused by negligence, mandatory product liability or other non-waivable legal rights.

Any other limitation of liability applies only to the extent permitted by applicable law and does not remove mandatory consumer remedies.

Where permitted by law, you may be responsible for losses reasonably caused by your intentional unlawful use of the Site, fraud, malicious interference or knowing infringement of another person's rights.

You are not responsible under this provision for losses caused by our own negligence, breach of contract or unlawful conduct.

We may reasonably restrict or suspend access to Site functionality in response to fraud, security threats, unlawful activity, malicious interference or serious violations of these Terms.

Such restrictions do not extinguish rights or obligations associated with accepted purchases, lawful returns, refunds or customer complaints.

Product availability, shipping methods, customs requirements, import restrictions, taxes, labeling requirements and dietary supplement regulations may vary by destination.

A Zervelli® product offered in one market may not necessarily be available, suitable, authorized for sale or legally importable in every country or region.

Customers are responsible for complying with applicable local import or use requirements to the extent required by law.

Mandatory local consumer protections remain unaffected.

To the extent that a governing-law choice is permitted, these Terms are governed by the laws of the People's Republic of China.

This choice does not deprive a consumer of mandatory protections applicable under the laws of the consumer's country or region of residence where those protections cannot lawfully be excluded.

If you have a complaint or dispute concerning the Site, a Zervelli® product or an order, please contact:

service@zervelli.com

Please include enough information for us to understand the issue, such as your order number where applicable, product name and relevant details.

We will seek a practical resolution where reasonably possible.

If a matter remains unresolved, either party may pursue available remedies before a court, regulator or other authority with lawful jurisdiction.

These Terms do not impose mandatory arbitration or a class-action waiver.

We may update these Terms to reflect changes to Site functionality, products, operations, technology, business practices or legal requirements.

The current version and latest update date will be shown on this page.

Changes generally apply prospectively and do not retroactively remove rights associated with accepted orders except where permitted by applicable law.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue to apply to the extent legally permitted.

No Waiver

A delay or failure to enforce a right does not automatically waive that right.

Entire Website-Use Agreement

These Terms and policies expressly incorporated into them govern use of the Site.

Transaction-specific terms agreed at checkout or otherwise accepted in connection with an individual purchase may additionally govern that transaction.

Language

The English version of these Terms is the intended reference version unless applicable mandatory law requires otherwise.

For a return, please contact customer support before sending a product. Our support team will provide the applicable return instructions and authorized return destination.